This guide deals only with changing the service operator. If you want to change billing information, follow the guide Services – Billing Information. If you want to hand the service to a new owner, follow the instructions Services – New Owner Handover.

In this article, you will learn:

• The role of the service operator
• How to change the service operator:
  • Online
  • Via notarized form
• How to cancel the change
• Common issues
• Frequently asked questions

The service operator information is used to generate the Processing agreement, which regulates the mutual rights and obligations between us as the service provider and you as the service operator in the processing of personal data that we obtain while providing the service.

You can change the operator in two ways: online (via email and SMS) or via a physical request with notarized signatures.

Enter the service operator change interface by following these steps:

1. Log into the customer administration panel.
2. In the navigation bar, select the service type.
3. Select the specific service from the list.
4. In the left menu, select Contact Information (Operator).

To change the service operator, scroll down to the Edit Service Operator Information section. Under this form, tick the consents to data processing and then choose the change confirmation method: online via e-mail and SMS, or by posting a form with notarized signatures.

To change the operator online, you must meet the following conditions:

• The original and new operators’ emails are accessible.
• The phones of both the original and new owner have a European area code, are accessible and able to receive SMS with a verification code.

If you do not meet these conditions, or the change of operator online fails for other reasons, make the change using the form with notarized signatures.

In the Change Confirmation Method section, select Both the previous and new owner will confirm the change using email and SMS and click the Save button.

Arrange for both the original and new operator to follow these steps:

1. Open the Change of Service Provider Data – service type, name and number from hosting@wedos.com.
2. Copy the password from the email.
3. Click (or navigate to) the email link.
4. Enter the email and SMS passcodes.
5. Check the agreements and click the Confirm Request button.

After both parties complete this procedure, the system will generate and send a new processing contract within 1 hour.

You can change the operator even if the email or phone number of the original or new operator is not available.

The change of operator is processed by the authorization department within 5 working days from the delivery of all documents.

In the Change Confirmation Method section, select Both the original and new operator will confirm the change via notarized document, enter an email to receive the generated document and click the Save button.

Follow up with these steps:

1. Open the Change of Service Provider Data – service type, name and number from hosting@wedos.com.
2. Download and print the attached PDF file.
3. Obtain the signatures of both the original and new operator and notarize them.

Send the signed document (or documents – both the original and the new operator can sign separately) by post to the address:

WEDOS Internet, a.s.
Masarykova 1230
37341 Hluboká nad Vltavou
Czech Republic

Alternatively, you can also use the following options for sending this document:

• Email a PDF with an electronic signature. 
• Via CZECH POINT – authorized document conversion. In this case, you must still notarize the document and then send a scanned copy.

Send the documents no later than 14 days after requesting the change. After this time, we can cancel the request.

You cancel an unresolved request in the service operator change interface.

Follow these steps:

1. Find the Operator Data Change Request Detail section.
2. Click the Cancel Request button.

Common problems with changing service operators include:

• Outdated telephone number

Issue: The original operator listed a landline as their phone. How do I get a phone verification code?

Solution: If you do not have a way to have the SMS read, you must send the request via form with notarized signatures.

Question: Why did the new operator not automatically receive a copy of the physical application?
Answer: The system only sends the document to the email specified in the request. To send it to another person, forward the email to them manually.