Changing the Provider of a Service

The data of the service provider is used to generate a Processing Agreement, which regulates the mutual rights and obligations between us as a service provider and you as a service administrator in the processing of personal data that we obtain in connection with the provision of the service. The change of provider can be achieved in two ways – electronically (via email and SMS) or via a paper application with officially verified signatures.

How Can I Change the Provider of a Service?

You can change the provider for services that can store and retain personal data. That includes the miniweb – if it is used, web hosting, WebSite, VPS, WMS, WEDOS DISK, WEDOS Cloud, WEDOS CD, or dedicated servers. You can find a complete overview of our services on the official website.

Changing the service operator

Change Via Email and SMS

The first way to achieve the change is via email and SMS. In the event that any of these data are incorrect, it is necessary to choose the second option, ie. a paper application with officially verified signatures.

  1. Fill in the data of the new provider in the “Service operator data set up” section.
  2. Under the contact details, confirm your agreement with Ts&Cs and statements.
  3. In the “Method of confirming changes” section, select “The change is confirmed by the original and the new owner by using an e-mail and SMS
  4. Confirm the correctness of the entered data with the [Save] button
Changing the service operator

After saving the request, both the previous and new provider will receive an SMS and e-mail with authorisation codes. Both need to use the link in the e-mails to confirm the request with the authorization codes.

Dear Customer, 

We've received a request to change the information of web hostig xyz.tld to the following:

Legal form: *****************
Company: *****************
Name: *****************
Email: *****************
Phone: *****************
ID: *****************
VAT: *****************
Street: *****************
City:*****************
ZIP: *****************
Country: Czech Republic

Click the link below to confirm the change.

To confirm, you must enter (new operator):
- the password in this email: DsK****gQj
- the password we sent you in an SMS to +XXX 77******3

If you do not want to change the operator's data, it is possible to cancel the request by clicking on the link.

Confirm the change here:
https://client.wedos.com/och/D4Kim0L2nQ3bu6JfjnD76Rp3ZO1_azscSPTVKo_UqEvEMUiSfrKpSLWJ74jkjB1msxfoTlQMz1P*****************************eGlL437WiljFusZo

After confirming the request, it is also required to confirm agreement with Ts&Cs and statements.

Form to fill password from e-mail and SMS

After both sides confirm the request, the service provider will be changed and the new provider will receive a new Processing Agreement.

Change with an Officially Verified Signature

The second way to achieve the change is via an application with an officially verified signature. If there is the wrong email or phone number set for the service, it is necessary to make the change through an application with officially verified signatures of the original and new owner.

Confirmations by the original and the new provider may be sent separately. Both requests must be officially signed and verified.

How to Deliver Confirmations?

Both confirmations must be sent to our company headquaters, which is:

WEDOS Internet, a.s.
the domain department

Masarykova 1230
37341 Hluboká nad Vltavou

If you have an electronic signature, an application in PDF format with an electronic signature will suffice.

You can also deliver your request to our data box: dc6iqnh

The last option is electronically sending the application via the CZECH POINT service – authorized document conversions. The sent application must also be officially verified in this case and then a scanned copy must be sent.

Processing Time

Electronic Requests

Electronic requests are processed within 30 minutes (after full confirmation from both sides).

Officially Signed Requests

If the applications contain all the requisites and no additional verification is required, we process them within 5 working days.