In this article you will find basic information on how to set up WEDOS email services. You can find detailed instructions on mailbox management in the article Emails – Mailboxes.
In this article, you will learn:
- How to set up your domain for email
- How to create new mailboxes
- What to set up as servers, ports, and security
- How to manage the blacklist/whitelist
- How to set up email clients
- Common issues
- Frequently asked questions
Domain Setup for Email
For email services to work correctly, set the appropriate MX and security records on the domain. You can find more information about setting up DNS records in the article DNS – Domain Records.
MX Records
MX records direct incoming mail to mail servers that process it further. Webhosting, WebSite and Mailhosting services use different MX records. You can find detailed instructions on how to determine and set these records in the article DNS – MX Records.
If you want to direct MX records to the service automatically, follow the instructions in the article Domains – Direct DNS to Service. The setting only works if the domain uses WEDOS DNS.
Email Security Records
Properly set security records confirm that emails are sent from servers that the domain trusts (SPF record), refer to security keys (DKIM records) and specify how to deal with suspicious messages and to whom to report (DMARC). Some email service providers (Google, Yahoo, …) classify emails from domains without security records as SPAM or reject them outright.
You can find detailed instructions on setting up these records in the article Emails – SPF, DKIM and DMARC.
New Mailboxes
Detailed instructions for setting up e-mail boxes can be found in the article E-mails – Mailboxes.
Create new mailbox on:
If you are migrating existing emails to us, you can create new mailboxes as part of email migration.
Server Addresses, Ports and Security
You can find the addresses of the mail POP, IMAP and SMTP servers for your service in the service creation email notification, or in the customer administration panel. You can find a detailed procedure in the article Emails – SMTP, POP3, IMAP.
Blacklist/Whitelist
The blacklist and whitelist affect which messages the system rejects or tries to accept. You can manage both in the customer administration panel or in the WebMail interface.
Email Clients
You can log in to mailbox in your browser via the WebMail interface, or you can use any email client.
Here is a list of community guides on setting up selected clients:
If the addresses, ports and security mentioned in the instructions do not work, check whether your anti-virus software or firewall is blocking the connection.
The settings of other clients are generally similar. In case the settings do not work, contact the client support or try to ask a question in the community forum.
Common Issues
Common issues with basic email settings include:
Mail Client Doesn’t Work
Issue: Email client settings cause errors.
Solution: Make sure, that:
- you are logging in with the full address of the mailbox (i.e. in the form box@domain.tld) and that there are no typos in the name;
- you are using a password that works for WebMail;
- you are using a valid server, port and security combination;
- the functionality of the mail client is not limited by the Internet connection, the operating system, antivirus software or firewall.
Email Delivery Failure
Issue: We’re receiving only some emails, or none at all.
Solution: Make sure you are using only one provider’s MX records. If the MX records direct only to WEDOS, verify that the problematic addresses are not on the blacklist.
Other Issues
If you notice other problems with emails, check the Emails – Troubleshooting guide. If you feel that you are getting blocked from sending or receiving mail, read Emails – Blocked Messages.
FAQ
Question: How do I set up an email client that is not listed?
Answer: The settings are mostly similar, use the information provided in this article or another tutorial.