This article deals with setting up and editing email mailbox settings in the customer administration panel. For general information about email operation, see the article Emails – Basic Setup.

In this article, you will learn:

• How to create a new mailbox
• How to edit mailbox settings
• Common issues
• Frequently asked questions

To create a new mailbox, follow these steps:

1. Log into the customer administration panel.
2. In the navigation bar, select Web & Email Hosting  Mailhosting, Webhosting, WMS or WebSite.
3. Choose the service to create a new mailbox for. 
4. In the left menu, click Create Mailbox.
5. Fill out the settings.
6. Click the Create Mailbox button at the top.

You can also create mailboxes in bulk. Proceed as when creating a single new mailbox, but instead of the Create Mailbox item, select Create Multiple Mailboxes in the left menu.

Then follow these steps:

1. In the form, enter one new mailbox per line using the following format:

mailbox_name (without domain name);password

2. Confirm mailbox creation with the Send button.

To change your email password, follow the instructions in the article Emails – Change Mailbox Password.

In the customer administration panel, you can change mailbox settings or delete them altogether.

1. Log into the customer administration panel.
2. In the navigation bar, select Web & Email Hosting  Webhosting, WMS or Mailhosting.
3. Choose the service to edit mailboxes for. 
4. In the menu on the left, select Mailboxes.
5. Next to the selected mailbox, click the magnifying glass to edit or cross icon to delete.

You can also find out inbox sizes and the number of emails sent per day in this overview.

In the mailbox detail, you can manage the following settings:

• New Mailbox or Mailbox address@domain.tld: If you are creating a new mailbox, enter its name here. You can also add aliases to make the mailbox work for multiple email addresses at once.
• Password: Enter or generate (click the key icon) a strong and secure password.

While editing a mailbox, only enter a password if you want to change it. Otherwise, leave the fields blank.

• Redirect: You can forward all incoming messages to another mailbox. To also delete the forwarded message, check the corresponding box.
• Permissions: You can allow or block mailbox login, sending and delivery. You can also set a specific mailbox size and sending limits (leave blank to use server values).
• Advanced Settings: You may set whether to use a separate SPAM folder, and allow Sending from any address within the service – this means that you will be able to send mail on behalf of this mailbox from other mailboxes within this web hosting. Under normal circumstances, you cannot send from the a@domain.tld mailbox with the From: b@domain.tld header. With this setting, you will allow other mailboxes to send mail from your email address.

Common problems when managing mailboxes include:

• Unable to log into new mailbox
• New box doesn’t receive mail
• The service has no mailboxes

Issue: We have created a new mailbox and it is not possible to log into it, even via WebMail.

Cause: Creating a new mailbox may take the server up to half an hour.

Solution: Wait at least half an hour and then try logging in again. If it doesn’t work, try changing the password.

Issue: We set up new emailboxes on the hosting, but the mail does not go through.

Cause: The most common cause of mail not being delivered are incorrect or non-existent DNS MX records.

Solution: Make sure your DNS MX records are correctly directed to your hosting service.

Issue: There are no mailbox options available.

Cause: WebSite Free has no email services.

Solution: To use emails with your WebSite, upgrade, or create a separate Mailhosting service.

Question: How do I access my mailbox?
Answer: You can use our WebMail or any mail client via IMAP / SMTP.

Question: Can you send me my email password?
Answer: We do not have access to customers’ email passwords. Change your password instead.