This article deals with changing your email password. You can find more detailed information about email settings in the articles Emails – Basic Setup and Emails – Mailbox Management.

If you need to change the password for the WEDOS customer administration panel, follow the article Administration – Login Troubleshooting. Changing the password of the corresponding mailbox has no effect on the customer administration panel password.

In this article, you will learn:

• How to change the mailbox password
• Common issues
• Frequently asked questions

Changing the password can take up to 15 minutes. You can then log into WebMail or any other client with the new password.

You can change the password only if you have the given hosting service in your account or if you are an authorized user. If you do not have access to the customer administration panel of the hosting service, contact your administrator.

Follow these steps to change your password in the customer administration panel:

1. Log into the customer administration panel.
2. In the navigation bar, select Web & Email Hosting >> Mailhosting, Webhosting, WMS or WebSite.
3. Select the specific service.
4. In the menu on the left, click Mailboxes.
5. Click the magnifying glass icon next to the mailbox name.
6. In the Password form, enter (or generate with the key icon) a new password and re-enter it in the Confirm Password field.
7. Click Save Changes at the top.

Wait 15 minutes and then log in with the new password.

Common problems with changing your mailbox password include:

• New password doesn’t work
• Unable to log into customer admin panel

Issue: After changing the mailbox password, I still can’t login.

Cause: In addition to the password, other data are also involved in a successful login. In some cases, the mail server may be unavailable. The most reliable login test is the online WebMail client.

Solution: Make sure that all login information and the mail servers are in order.

1. After saving the password change, wait 15 minutes before logging in.
2. Log in to WebMail with your full email address and new password.
3. Check the SMTP and POP3/IMAP settings in your e-mail client (Outlook, Thunderbird, etc …).
4. Use the Status service to verify that the mail servers are not down.

Issue: I can’t change my password because I can’t access the customer administration panel.

Cause: Mail services are either managed by a stranger or are in an inaccessible customer account.

Solution: If the hosting of the mail services is managed by a third party or company, contact this intermediary with a request to change the password. If you have email services in your account, but you cannot log in, follow the instructions in Administration – Login Troubleshooting.

Question: Where will the mailbox password change be reflected?
Answer: Enter the password change in all mail clients where you want to keep access to the mailbox. If you are sending emails from a web form, check that you have a new password set there as well (unless you are sending via PHP mail).