Administration – Creating a new customer account

  Customer Administration

This article is about creating a new customer account. If you already have one, but don’t remember the password, renew it with the help of the Forgotten Customer Account Password article.

In this article, you will learn:

Customer Account Requirements

To register a new customer account, our system requires you to have:

  • A functional e-mail address, which also server as your login credential. The system also sends password recovery e-mails to this address.
  • An SMS-capable phone number. If your e-mail is inaccessible, we can authenticate a login change request via SMS. 

We never telephone customers about issues which require authentication.

Creating a customer account is free of charge. 

Creating a New WEDOS Customer Account

To create a new WEDOS customer account, use the registration form.

If your form is displayed in the Czech language, scroll all the way up, find and click the Czech flag icon, and select English from the language menu.

You can register by: 

  • connecting an existing service, such as Facebook, Google, MojeID and LinkedIn, or
  • fill in the registration form.

Shared Registration

If you have a Facebook, Google, MojeID or LinkedIn account, you can use them to register with WEDOS quickly. In the registration form, click the icon of your preferred service and continue according to their instructions.

Shared registration icons

Registration Form

You can also create a new customer account by filling in the registration form.

  1. Carefully fill in the required information (marked by a red asterisk) and check the mandatory consent notices.
  2. Fill in the captcha text.
  3. Click the register button.

The registration form includes a password. This has to meet the following requirements:

  • length of at least 8 characters and up to 50 characters
  • contains at least one of the following: a lowercase letter, an uppercase letter, a number and the following special characters list: !\”#()+,-./:;<=>?@[]^_`{|}~*
  • doesn’t contain the following: 12345, aaaaa, admin, heslo, passwd, password

You can generate a safe password by clicking the key icon next to the Password input field.

Example filled out registration form

Unless there’s a problem with the information, the system will create a new account and send you an e-mail with further instructions, which also serves as an e-mail address check.

To activate your new account, click the link in the e-mail (…).

If the e-mail doesn’t arrive within 10 minutes, check your SPAM folder. If there’s a typo in you e-mail address, create a new customer account with the correct data.

After activating your account, log in. The system will send you a confirmation SMS which you will need to fill in on the following screen.

After confirming your telephone number, you can use the customer administration to its full extent.


Problem: An error says I entered the wrong Captcha, but it was certainly correct.
Solution: The Captcha code expires after a while. Enter your passwords and captcha again as quickly as possible.

Problem: I’m not receiving any SMS messages.
Solution: Try sending it from a different browser. You can also change the mobile phone number on the screen where you enter the SMS code.

Frequently Asked Questions

Question: What do I do, if I can’t solve the captcha?
Answer: Ask someone for help. Unfortunately, customer support can rarely act fast enough to help you solve the captcha before it expires.

Question: Do I need to buy any services to maintain my account?
Odpověď: No, you can only have free services in your account, or even no services at all.

Question: Can I log into an existing account with Facebook, Google, MojeID or LinkedIn?
Answer: Yes, follow the instructions in this article.

Děkujeme za zpětnou vazbu!