Forgotten Customer Account Password

  Customer Administration

If you forget your password for the user/customer account, follow these instructions:

  1. Under the registration form ( click on the “Forgot your password?” link
  2. In the form that you receive, enter your login name (which is the same as your e-mail address) and submit the form
  3. In a few moments, you will receive an e-mail message with a link
  4. Click on the link in this e-mail, you will see the form for entering a new password
  5. Enter the new password twice and confirm
  6. Now you can log in using your new password
Forgot your password

The link in an email message is valid for 30 minutes. You have to click on it from the same computer as that on which you have requested a password reset.

If you forget your password, unfortunately, we are not able to help you to retrieve it or send it to you. You must always set a new password. This is a security measure against the abuse of customer accounts.

You have the ability to set a new password for your customer account at any time if you are logged in to the customer administration by using the “Change Password” link.

I Do Not Know the Login Email

If you don’t even know your username (e-mail), we recommend trying all your known e-mail addresses (you have unlimited attempts for the sending of an e-mail to reset your password), or ask the person who created your website and try their e-mail. If you do not find any recovery e-mail (even in the SPAM basket and filters), contact us and we will advise you of the address. We will not be able to tell it in full because of the GDPR, but we can give you a hint.

The Email Is Being Sent to My Expired Web Hosting or Domain

If you have a customer account email on your expired domain or web hosting, contact us. In the case of a web hosting, we will be able to put it into operation for a short while. In the case of a domain, we will try to authorize you in a different way.

I Am Not Receiving Any Email

  • wait a few minutes before trying to restore your password again
  • check your SPAM folder, filters and all other folders
  • try your other email addresses, the account can be registered with another email
  • contact us
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