This article deals with solving problems with logging into the WEDOS customer administration panel. You can find instructions for changing email passwords in the Emails – Change Password manual.

To solve problems with logging into specific website administration panels (such as WordPress), consult the manual or support of the corresponding content management system, or with your website administrator. We cannot provide this access.

In this article, you will learn:

• How to reset your customer administration panel password
• How to recover a forgotten login email
• How to solve an inaccessible login email or phone
• Common issues
• Frequently asked questions

The customer administration panel password recovery sends an email to the login email address. If you don’t know this email, continue with the Forgotten Login Email chapter. If you do not have access to this email, continue with the Inaccessible Login Email or Phone chapter.

Follow these steps to request a new password:

1. Open the WEDOS login interface.
2. Click the Password recovery link below the login form.
3. On the next page, enter your login name and solve CAPTCHA.
4. Click the Send button.

This will send an email with a password reset link.

The link in the email is valid for 30 minutes after sending the request. If the link doesn’t work, open it on the same device you requested the password change from.

Then follow these steps:

1. Open the email on the same device you requested the password recovery from.
2. Click the link provided in the email.
3. After opening the link, enter a new password twice.
4. Confirm the new password.

Now you can log in using the new password.

If you don’t know your customer account login email, contact customer support via contact form and ask for a hint. Enter the name or number of at least one service that is in the given account, using this template:

I request a hint for my WEDOS account login email containing the service (full name or number of the service).

Support cannot provide you with a complete login email, we are sending a hint in the form of: l***@we***.c**.

If you do not have access to your login email, try the following procedures:

• Create a deleted mailbox again.
• Restore the functionality of a mailbox on an expired hosting service by paying the renewal fee, or ask the hosting provider support for temporary access.
• Redirect the domain mail to another functional mailbox.
• Ask customer support for assistance.

If you are unable to verify the phone number, click the Change Phone Number link and then follow the instructions in the customer administration panel.

You can find detailed instructions on restoring the operation of an unavailable e-mail in the article Admin Panel – Unavailable Email or Phone.

Common issues with restoring admin panel access include:

• Not receiving emails or SMS
• Unavailable email address or phone number
• Login goes back to login form
• Browser change error (User-Agent)

Issue: The email with the link or the verification SMS does not arrive.

Cause: Most often, these messages fail to send because of a browser issue, or are marked as spam by mail service providers or phone carriers.

Solution: For your email, check the SPAM folder. If it’s not there, try requesting it from another browser.

As for the SMS, check the phone number you entered. Wait at least a minute and try sending the verification SMS again. If it doesn’t arrive this time, contact us. State the circumstances of sending the SMS as precisely as possible (time of request, phone number).

Issue: The account email or phone are inaccessible.

Solution: Follow the guide Admin Panel – Unavailable Email or Phone.

Issue: After logging in, the site displays the login form again. There is no error message.

Cause: This can be a browser or cookie error.

Solution: Try using a different browser, or clear cookies for login.wedos.com according to your browser’s manual.

Issue: When trying to log in, an error is displayed: The login was invalidated because the browser (User-Agent) was changed.

Cause: Monitoring the User-Agent parameter is a security mechanism that ensures that no one else logs in to the customer administration together with you. The fact that we register its violation does not necessarily mean that someone is trying to attack you, but we cannot rule it out. That’s why we prefer to block access.

The User-Agent change is caused by elements that we cannot control, typically the browser or its extension, even security elements.

Solution: Try logging in from another browser, set incognito mode, disable extensions. Turn off VPN, check antivirus software and other security settings. As a last resort, try another device from a different network.

Question: What if I don’t have an available email or phone number with my account, how do you verify it’s me?
Answer: An employee of the authorization department will resolve the authorization for the customer account with you.

Question: If I give you my phone number, will you call me?
Answer: No, we never contact customers by phone. The phone only serves as a backup solution in case of unavailable e-mail, we use it exclusively for sending SMS codes.