In this article, you will learn:

• How to request the domain AUTH-ID
• How to request AUTH-IDs in bulk
• How to request domain contact AUTH-ID
• Common issues
• Frequently asked questions

You can request the domain AUTH-ID in the customer administration panel by following these steps:

1. Log into the customer administration panel.
2. In the navigation bar, click Domains.
3. Select the domain you want to send the AUTH-ID of.
4. In the left menu, click Request AUTH-ID.
5. Click the Send AUTH-ID button.

The system sends the authorization password exclusively to the domain owner’s email address.

The message usually arrives within a few minutes of the request. If you don’t see it in your inbox, check your SPAM folder. If it’s not even there, try requesting the password from a different browser.

Some registries allow you to request the AUTH-ID directly from their websites. They are:

• CZ.NIC for CZ domains
• EURID for EU domains

You can also request AUTH-IDs in bulk for a larger number of domains. Follow these steps:

1. Log into the customer administration panel.
2. In the navigation bar, click Domains.
3. In the domains list, check the domains you want to request AUTH-IDs for.
4. In the bulk actions at the bottom of the table, select Send AUTH-IDs.
5. Click the Perform button.

In some cases, you need the domain contact’s AUTH-ID instead of the domain’s. These are two different items, the domain AUTH-ID does not work for the domain contact, and vice versa.

When entering an AUTH-ID, pay attention to the instructions whether to enter a domain AUTH-ID or a domain contact AUTH-ID.

Follow these steps to send the contact’s AUTH-ID:

1. Log into the customer administration panel.
2. In the navigation bar, click Domains.
3. In the left menu, choose a TLD/Registry and click Contact AUTH-ID.
4. Enter the contact identifier and complete Captcha.
5. Click the Send AUTH-ID button.

Send AUTH-ID for a contact in the registry:

Common problems with sending AUTH-IDs include:

• The domain isn’t on the list
• AUTH-ID didn’t arrive
• Domain/contact owner’s email is unavailable
• The sent AUTH-ID doesn’t work

Issue: We do not see the domain whose AUTH-ID we need to send in our customer account.

Cause: The domain is in another customer account, with another registrar, or it has expired and the system deleted it.

Solution: If the domain is active and registered with us, use the guide Domains – Move Accounts with AUTH-ID. You can use the AUTH-ID sent in this way not only to move between accounts, but also for the purpose for which you originally requested the AUTH-ID.

Issue: The sent authorization password does not arrive.

Solution: Wait. If the password does not arrive within several minutes, make sure that you are checking the domain owner’s mailbox and not another one (for example, the billing one – it may differ). If the mailbox is correct and the AUTH-ID does not arrive even after 15 minutes from submitting the request, try requesting it from another browser or directly from the registry (only CZ.NIC, EURid).

Issue: The email address to which the AUTH-ID is sent is unavailable.

Solution: Follow this guide to resolve unavailable domain owner email.

Issue: When entering the AUTH-ID, I get an error message that the AUTH-ID is not valid.

Cause: The password may be expired (due to expiration or use elsewhere), or it may not belong to the domain but to its contact.

Solution: First, check that you are really using the AUTH-ID of the domain, and not, for example, the AUTH-ID of the respective domain contact. If you’ve had your AUTH-ID sent to you multiple times, make sure you’re entering the most recent one.

Question: We received an AUTH-ID without requesting it. Is someone trying to steal our domain?
Answer: Some AUTH-IDs can be requested by anyone (even an unregistered user), for example as part of domain transfer. It could be a typo or a mistaken belief that transfering a domain is the same as changing the owner.