In this article, you will learn:

• How the WEDOS Customer adnimistration panel works
• How to perform select basic tasks:
  • Admin panel access
  • System status check
  • Authorized request
• Glossary

You can find the WEDOS customer administration panel at https://client.wedos.com/.

The main navigation elements of the administration are the navigation bar and left menu:

• In the navigation bar, you select the type of service you want to manage. You can also search for a service by number or name here.
• In the left menu, you select the specific activity you want to perform.

An intermediate step in this navigation is often the selection of a specific service from the list. At the bottom of this list you will find a menu of bulk actions available for that type of service.

Under the list of your own services you will find a list of services made available to you as an authorized user.

Click on a service in the list to access its details, where you will find basic information, controls and access to support for that service.

The WEDOS customer administration panel allows the user, with few exceptions, to manage anything there is to their services. Only a handful of settings are reserved for customer and technical support. Instructions and procedures can be found here in the knowledge base.

To access the administration panel, create a free customer account. You need it both to manage your own services and third-party services, if another customer adds you as an authorized user.

You can log in and register through third-party services such as Google, Facebook and others. You can find more information in the article Administration – Shared Login. If you want to secure the account, follow the instructions in Administration – Customer Account Security.

You do not need a customer account if you want to become the owner of a domain or operator of a service that your administrator will have in their customer account.

If you already have an account but can’t log in, follow the instructions in Administration – Login Troubleshooting.

The key service status monitor is the Status service at https://wedos.status.online. You can find the link along with the status indicator in the top bar of the customer administration panel. If the indicator is green, the systems status is OK.

You can find planned maintenance directly in the administration panel on the Downtimes, failures, changes page.

If you come across an action that you cannot perform in the customer administration panel yourself, send an authorized request for support, i.e. from the customer account in which the service is located, or which you are an authorized user of. You can find more information in the article Administration – Authorized Requests.

• Add-on Service: Formerly extension. Optional modification of the basic service, which usually increases its price.
• Administration Panel: Interface for managing services and billing.
• Authorization: Verification that the person requesting intervention with the service has the necessary authorization for such a request.
• Authorized User: Customer who can manage selected services of another customer from their account.
• Bulk Actions: Editing multiple services of the same type at once.
• Downtime: Planned shutdown of part of the systems, mostly for maintenance purposes.
• Failure: Unplanned limitation of some systems due to a technical error. Status primarily informs about failures.
• Hosting: Service for data storage, website operation or emails.
• Login: Login to the administration panel, or the login email.
• Service: Domain, hosting, or other service with its own number and billing.
• Shared Login: Login to the customer administrationpanel through another service, for example Google.
• Support: People responsible for handling authorized requests.
• Status: Service monitoring the availability of WEDOS systems.