The billing information for the credit account is used for all accounting documents:

• payment requests (proforma invoices)
• tax documents – issued after the receipt of payment
• invoices – issued as part of the bill for spent credit

Before the first use of the credit account, you have to set up the billing information. You can do this after logging in to the customer administration (client.wedos.com) in the Billing -> Credit account -> Setting up billing information tab.

Please fill in your billing information carefully, as changing it can be complicated later.

If you want documents from the credit account to be billed without VAT (ie if you are a VAT payer outside the Czech Republic), please contact us after filling in the invoicing data and before making any payments.

Once the first move (deposit) appears in the credit account, you will no longer be able to change your billing information. This is due to the fact that all advance invoices, tax documents and invoices must state the same customer information, otherwise they would be wrong in terms of accounting.

If we are not dealing with a change of customer, but only the correction of some data (eg address, e-mail address, telephone), then the change is simple. In this case, contact us via the contact form and we will make the neccessary changes.

If there is a need to deal with changing a customer (different person or different company), it is recommended to create a new customer account for the new customer. If you still need to replace the customer and at the same time keep the customer account, then contact us using the form here,