This guide deals with methods of obtaining documents for payment of services. If you need to change billing information, follow the instructions for the Services – Billing Information.

In this article, you will learn:

• How we send accounting documents via email
• How to get documents from the admin panel
• How we bill:
  • add-on services
  • the credit account
• Frequently asked questions

To change the payment request and notification settings, follow the instructions Administration – Service Behavior Upon Expiration. If you do not want to renew the service, terminate it according to the guide Services – Terminate.

By default, the system sends a payment request well in advance to the billing email. If you cannot find this email even in the spam folder, check and, if necessary, modify the billing information according to the guide Services – Billing Information.

By changing the billing information, you cancel the currently issued payment request. The system issues and sends a new one within half an hour with the new information and a new order number (variable symbol).

The advance with which we send payment requests is 10 – 30 days, depending on the service type and invoicing period length. We are trying to limit the risk of service outages in case of complications with the email or payment.

Once the system has successfully received and processed the payment, it issues and sends an invoice and a tax receipt to the billing email.

In the customer administration panel, you can find an overview of all accounting documents for:

• a specific service,
• all services in that account.

To download the billing documents for a specific service (in PDF format), follow these steps:

1. Log into the customer administration panel.
2. In the navigation bar, select the service type.
3. Choose the service you want to download accounting documents for.
4. In the left menu, click Billing Overview.
5. Click the order number to display the documents for that order.

Open Billing Overview of the Service:

You can view a complete accounting document list by following these steps:

1. Log into the customer administration panel.
2. In the navigation bar, select Billing.
3. In the left menu, click Documents.

You can find detailed information on the invoicing of add-ons in the article Services – Add-ons.

You can find detailed information on credit account invoicing in the article Billing – Credit Account Invoicing.

Question: What should I do if the documents do not come to my e-mail?
Answer: Check your spam mail. If they are not there, check and if necessary update the service billing information.

Question: How do I set up additional addresses for sending accounting documents?
Answer: Our system sends documents automatically only to the billing address. If you want to forward them to other people, set forwarding using a filter in your preferred email client.

Question: How can I share accounting documents in the customer administration panel?
Answer: Add the appropriate authorization to the user with whom you want to share the accounting documents.