All services are paid for in advance – ie after ordering a new service or its extension, a request for payment is issued and after its successful payment, the service is established or extended.
In some situations, there can be additional invoices issued requesting payment:
- After the activation of surcharge services or service upgrades – a surcharge invoice is issued the following day for the remainder of the new service fee until the end of the currently prepaid period
- After performing one-time actions based on the customer’s order (recovery from backup, technician’s work, etc.)
It is now possible to pay surcharges from an advance account. It works in the following way:
- If the credit account have enough credit, no additional invoice requesting payment will be issued. Instead, the amount is deducted from the credit account – the transaction appears on the monthly billing invoice.
- If the customer does not have an activated credit account or it contains insufficient credit, then a surcharge invoice is issued with a maturity of 7 days.
If you wish to pay the surcharge invoice additionally from the credit account, add the necessary credit and contact us – we will cancel the invoice and deduct the amount from the credit account.
In the case of one-time actions, it is possible to arrange the method of payment with our staff.
Dejte nám vědět, pokud se vám návod líbil či nikoliv. Je to jediný způsob, jak se můžeme zlepšit.