This tutorial addresses the situation when you’re adding a domain to WEDOS Global, but you don’t want to or can’t change its DNS servers to WEDOS. If you can use WEDOS DNS, set it according to the Domains – DNS Servers (NSSET) manual or your registrar’s instructions.
In this article, you will learn:
- How to set up a third-party provider’s DNS for WEDOS Global
- How to change the DNS provider for an existing service
- Common issues
- Frequently asked questions
WEDOS Global with Third-party DNS
If for some reason you cannot or do not want to change your domain DNS server provider, you can choose Custom NS (at your own risk) when adding the domain to WEDOS Global.

This option allows you to continue using the DNS servers of your original provider, so make all changes to DNS records with this provider. Changes made to WEDOS DNS records will have no effect on the domain’s functionality.
Follow these steps:
- Log into your current provider’s interface for managing your domain’s DNS records.
- Make sure you don’t have any other DNS records set for www (alternatively *) or _acme-challenge. If you find such records for the domain, delete them.
- Add a pair of CNAME records to the DNS according to the instructions in the WEDOS Global administration. Both records must be entered correctly to coplete the setup.
- Continue adding the domain as usual.
Here is a sample entry of the required DNS records:
Name TTL Type Data
* 300 CNAME unique-domain-code.wgpXXX.wedos.global
_acme-challenge 300 CNAME _acme-challenge.unique-domain-code.wgpXXX.wedos.global
The above procedure will direct your www subdomain or all undefined subdomains (according to the selected CNAME record name) to WEDOS Global. If you also need to direct the main domain to Global, use one of the following procedures after successfully adding the domain to the system:
- Change the type A/AAAA records of the main domain (typically without a name or with the name @) to the service IP addresses listed in the domain details in the WEDOS Global administration.
- Set the main domain’s ANAME or ALIAS record (if your provider supports it) to the same value you set as CNAME in the previous procedure.

Change DNS provider of an existing service
If you need to change the DNS servers of an existing WEDOS Global service to another provider, follow these steps:
- Change of the domain’s DNS servers (for domains registered with WEDOS according to the instructions Domains – DNS Servers (NSSET)).
- Remove the domain from the WEDOS Global system according to the Global – Remove Domain instructions.
- Re-add the domain with a new DNS provider according to the instructions in the WEDOS Global with Third-party DNS chapter.
Please note that changing DNS servers is a gradual process and can take hours, or in some cases days. To minimize downtime, set up the correct DNS records as soon as possible, or direct your domain directly to your web hosting for the necessary time.
Removing and re-adding a domain from/to the WEDOS Global system does not affect existing subscriptions.
Common Issues
Common problems with DNS setup for WEDOS Global with a third-party provider include:
Cannot Set CNAME Record
Issue: An error occurs when trying to set the required CNAME record.
Cause: There is probably a conflict with an existing record with the same name.
Solution: Make sure there are no conflicting entries in the DNS records that have the same name as the record you are adding. If you find such records, delete them. In case of doubt or other problem, contact the support of your DNS provider. Include the domain name and the text of the error message.
CNAME Doesn’t Work
Issue: The required records are successfully set, but the system does not reflect them.
Cause: Most often, the record is invalid. Less often, the issue is caused by delayed DNS record propagation.
Solution: Make sure you are entering DNS records with the correct provider. If your domain does not use WEDOS DNS, changes in our system have no effect on the domain’s DNS records.
Next, check that you have entries entered for the correct subdomains, i.e. www (alternatively *) and _acme-challenge. Save these records and wait for them to propagate within DNS, which is usually a matter of several tens of minutes to hours. If you are not sure how to enter and save the records for these subdomains, or if you need information about the time needed for them to propagate, contact the support of your DNS provider.
FAQ
Question: Is there an easier procedure?
Answer: The easiest way is to set up WEDOS DNS servers (NSSET), where we can make all the necessary record changes automatically for you.