This guide deals with uninstalling an app installed with our installer. You can find installation and troubleshooting instructions in the article Webhosting – App Installer.

In this article, you will learn:

• How to uninstall an app in the customer administration panel
• How to finish the uninstallation on FTP
• Common issues
• Frequently asked questions

This part of the uninstall only removes the databases installed with the app. To also delete the files, do so manually via FTP.

To uninstall an app in the customer administration panel, first follow these steps to access the app installer interface:

1. Log into the customer administration panel.
2. In the navigation bar, select Web & Email Hosting Webhosting.
3. Choose a webhosting service.
4. In the left menu, select App Installer.

From here, perform the uninstall:

1. Select the application you want to uninstall from the menu.
2. In the app detail, click the My Installations tab.
3. In the installation list, click the magnifying glass icon in the row next to the installation you want to remove.
4. In the detail, click the grey Uninstall button.
5. Confirm by clicking Yes, Uninstall.

After uninstalling the app in the customer administration panel, follow up by unistalling from FTP.

Follow these steps to finish uninstalling an app:

1. Connect to the hosting using an FTP client (such as webFTP).
2. In the www/domains folder, delete the app (domain) folder.

Common problems with uninstalling an app include:

• Cannot delete web folder from FTP

Issue: When trying to delete the old site folder from FTP, an error message appears, or undeleted files and folders remain on the server.

Cause: It could be a problem with file permissions, or an error on the FTP itself.

Solution: First, repair file permissions according to this guide and wait 10 minutes. Then try to delete the remaining folder/files again.

If files still cannot be deleted, or you cannot log into your account at all, please create a temporary FTP account for support and contact us. Include the Webhosting name (e.g. domain.tld), the FTP account name you are logging in with (e.g. w123456_admin), the name of the folder you are trying to delete and the error message text.

Question: Why can’t I install another app after uninstalling it?
Answer: Make sure you remove the entire folder with the previous installation on FTP. If you encounter other problems with the installation of a new application, solve them according to the guide Webhosting – App Installer.

Question: We accidentally uninstalled the app, how can we restore it?
Answer: Uninstalling in the administration panel deletes the database, you delete the files on FTP manually. If you have a backup of the app, you can restore it, or you can request a backup from us. In either case, follow this guide on backing up your website.