This article covers deleting email messages through the WebMail interface. If you want to keep the emails and increase mailbox capacity instead, follow the instructions Email – Mailbox Storage Upgrade.

In this article, you will learn:

• How to trash emails
• How to empty the Trash and Junk (spam) folders
• How to clean a full mailbox
• Common issues
• Frequently asked questions

When you delete emails from most folders, the messages are moved to the trash, where they remain (and continue to take up space) until you empty the trash.

First mark the emails you want to delete. You can use the following methods:

• Mouse selection. Hold the Ctrl key and select individual emails, or hold the Shift key and click two emails to select a whole range.
• Select menu. Through this menu, you can select All (all the emails in the folder), the Current page, Unread emails, Flagged emails, emails that are not selected (Invert) or unmark all (Nothing).

Once you have the emails selected, click the Delete button in the top bar or press the Delete key.

Follow these steps to empty the trash:

1. Log into the WebMail client.
2. In the left menu, select the Trash folder.
3. Choose the emails you want to delete.
4. Click the Delete in the top bar, or press the Delete key.

You can empty the Junk (spam) folder in the same way.

Items emptied from the Trash and Junk folders are completely removed from the server, freeing up the space they occupy. They can only be restored from a backup.

You can have the trash emptied automatically each time you log out of WebMail. Follow these steps:

1. In the upper right corner, click Settings.
2. In the left menu, select Preferences and then Server Settings.
3. Check the Clear Trash on logout option.
4. Click the Save button.

If your mailbox is full and the Trash and Junk folders are empty, we recommend allowing the server to delete messages directly. Follow these steps:

1. Log into the WebMail client.
2. In the upper right corner, click Settings.
3. In the left menu, select Preferences and then Server Settings.
4. Check the If moving messages to Trash fails, delete them option.
5. Click the Save button.

Now, if you delete an email that doesn’t fit in the trash, you’ll delete it completely. When there is enough space in the trash, deleted messages will start using it again.

Common problems with deleting emails in WebMail include:

• The email list is too short

Issue: Too few messages are displayed on one page and sorting is inconvenient.

Solution: Go to Settings, then Preferences and Mailbox View. In the Rows per page box, set the number of messages that the client prints on one page and save.

Question: I deleted emails older than 1 week. Can they still be restored from a backup?
Answer: Yes, but only if the deletion itself took place after the last backup was created (typically less than 1 week ago).