This article deals with the the VPS SSD service. To access VPS ON KVM, use the ON SunStone interface.
In this article, you will learn:
- How VNC works and what are the alternatives
- How to retrieve VNC login credentials
- Which VNC client to use
- Frequently asked questions
VPS Access via VNC
VNC is a protocol allowing remote KVM (Keyboard-Video-Mouse) access. This access does not depend on the server’s operating system. It is therefore accessible even in the event of a crash, enables booting from CD/DVD and access to BIOS.
Access via VNC is mainly used for resolving emergency situations in the event of an operating system failure or when installing an operating system from a CD/DVD. It is more convenient to work with the server in the usual ways:
- SSH for Linux servers
- Remote desktop for Windows
VNC Login Credentials
To connect to your server you need an address, port and password. You can find this information in the service creation notification email, or in the server details in the customer administration panel.
To recover lost connection and login information, follow these steps:
- Log into the customer administraion panel.
- In the navigation bar, select Server Hosting VPS SSD/HDD.
- Select the VPS you want to access.
- In the service detail, fnd the Technical specifications table and copy the KVM(VNC) address and port.
- In the left menu, select Change KVM Password.
- Enter and confirm the new password. The change will take effect within 15 minutes.
VNC Client
To access the server via VNC, you need a client installed on your computer.
WEDOS does not provide any proprietary VNC client and cannot guarantee the functionality of third-party clients.
- For Windows we recommned TurboVNC or VeNCrypt.
- For Linux we recommend TurboVNC.
- For Mac OS we recommend TigerVNC.
Communication via VNC is encrypted (VNC via SSL, SSL version must be 3.0). The client must support such communication.
We use a certificate named vm.wedos.net for SSL. The certificate fingerprint is:
SHA1 Fingerprint C8:C2:23:33:45:9D:2C:44:F4:3A:CE:9C:71:4B:B0:E1:3B:8F:5C:FD
FAQ
Question: What should I do if I need to change the root password?
Answer: Based on an authorized request where you specify the name of the VPS, customer support can resend the service creation notification email. If you changed the password after setting up the VPS, we cannot reset it for you.