Terminating Services

Types of Termination

There are 4 types of service termination:

  1. New Order Cancellation – the cancellation of a service order that has not been paid for yet. In this case, the customer (in the customer administration) has the ability to press the cancel order button, and the order is cancelled.

  2. Service Cancellation – this is relevant if the service already exists, but the customer does not wish to extend it for a further period. This means that the service expires by the end of the current paid-for period and is then cancelled (after the expiration date).

  3. Cancellation During the Trial Period With a Refund – for web hosting, WEDOS Disk, VPS, WMS, WEDOS CD, or WEDOS Cloud services. These services can be canceled within 7 days of setting up, all funds will be refunded. The trial period does not apply to dedicated servers.

  4. Withdrawal Due to Demonstrable Repeated Technical Problems on the Part of the Operator – this way you can withdraw within up to 180 days from the service establishment, but you have to prove the reasons and details of the fault. A proportion of the funds paid is returned.

For domains, it is only possible to cancel an unpaid order. After the domain registration (payment) or renewal, it is not possible to cancel it or get a refund of the payment.

How to Cancel?

The cancellation of the services in the above cases (except for the cancellation of new orders) is performed through the appropriate form in the ‘detail’ of the service in the customer administration.

Service Cancellation Example for a Web Hosting:

  1. Log in to your account in the customer administration (client.wedos.com)
  2. Select the Web Hosting tab
  3. Open the ‘detail’ of a particular web hosting
  4. Select Termination/Expiration in the left menu
  5. In the form, select the type of termination. Then describe the reason for termination in details. We would like to know, in detail, what problems you are experiencing and why are you dissatisfied with the service.
  6. After submitting the form, our staff will contact you as soon as possible to resolve the termination.

Service Cancellation Example for a Domain:

  1. Log in to your account in the customer administration (client.wedos.com)
  2. Select the Domains tab
  3. Open the ‘detail’ of a particular domain
  4. Select Termination/Expiration in the left menu
  5. Activate the termination by clicking the ‘Terminate’ button.