This article deals with switching between web hosting services (Webhosting, WebSite) and Mailhosting. If you want to activate emails as well as web hosting (with the exception of WebSite Free), you do not need any other service – just set up mailboxes with the web hosting according to the instructions Emails – Mailboxes.

In this article, you will learn:

• A comparison of hosting services regarding emails
• How to switch from Webhosting/WebSite to Mailhosting
• How to switch from Mailhosting to web hosting
• Common issues
• Frequently asked questions

You can use both the Mailhosting service and other hosting services for email hosting. If you want to have a website with WEDOS as well as emails, we recommend choosing a web hosting service.

You can find a detailed comparison of the relevant hosting service parameters in the following table:

Go to Mailhosting if you want your domain to run:

• only emails, but no website;
• WEDOS emails and a website with another provider;
• WEDOS emails and the Free variant of WebSite.

Since the WebSite Free service does not use mail servers, you can add Mailhosting to it without conflict. However, other hosting services include email services, so you need to choose one of them to host your emails.

The entire procedure consists of these steps:

1. Freeing up the domain name
2. Ordering Mailhosting
3. Updating DNS MX records
4. Migrating existing emails

The system does not allow creating or setting multiple mail hosting services with the same name. To free up the service name, rename the original hosting service:

• WebSite according to WebSite – Change Domain,
• Webhostingu according to Webhosting – Change Domain,

to a subdomain, such as old.domain.tld, where you replace domain.tld with the original domain.

If the domain name is blocked by a Webhosting alias, remove it according to the guide Webhosting – Aliases.

Now you can create a new Mailhosting service.

If the domain does not use WEDOS DNS records, or you don’t want to have them changed automatically for some reason, set up the following MX-type DNS records once the new Mailhosting is created:

Name      TTL    Type Data
          300    MX   10 mx1.wedos.email
          300    MX   10 mx1.wedos.global
          300    MX   10 mx1.wedos.com
          300    MX   10 mx1.wedos.mx
          300    MX   20 mx1.wedos.online

When automatically migrating from a renamed web hosting to Mailhosting, enter the new name of the Webhosting or WebSite after the @.

You can migrate existing mailboxes to the newly created Mailhosting automatically according to the guide Emails – Automatic Migration Tool, or manually using a desktop email client.

Switch to a web hosting service if you want to run a website and emails at the same time on your domain.

To use WebSite Free and have emails with it, order WebSite Free without any Mailhosting modifications.

The entire procedure consists of these steps:

1. Freeing up the domain name
2. Ordering web hosting
3. Updating DNS MX records
4. Migrating existing emails

First, free up the name by renaming the originam Mailhosting according to the guide Mailhosting – Change Domain, for example to old.domain.tld, where you replace domain.tld with the original domain.

Now you can set up Webhosting or WebSite for the domain.

If the domain does not use WEDOS DNS records, or you don’t want to have them changed automatically for some reason, set up the following MX-type DNS records once the new web hosting service is created:

Name      TTL    Type Data
          300    MX   1 wes1-mx1.wedos.net
          300    MX   1 wes1-mx2.wedos.net
          300    MX   10 wes1-mx-backup.wedos.net

You can migrate existing mailboxes to the newly created web hosting automatically according to the guide Emails – Automatic Migration Tool, or manually using a desktop email client.

When automatically migrating from a renamed web hosting to Mailhosting, enter the new name of the Webhosting or WebSite after the @.

Automatically Migrate Emails to:

Common problems with switching between web hosting and Mailhosting include:

• Cannot create the new service
• Cannot access old mailboxes

Issue: There is an error: Domain name already used with another service.

Cause: Two email services with the same domain name cannot exist in the system at the same time.

Solution: Make sure you have renamed the original service (or ask support to remove the name).

Issue: The mailboxes of the original service cannot be logged into (or the migration tool fails to access them).

Cause: Renaming the original hosting service changes the mailbox name (login).

Solution: If you, for example, had the original mailbox info@domain.tld and renamed the service to old.domain.tld, that mailbox login is now info@stara.domena.tld. If you have asked support to remove the service name, add the service identifier as found in the customer administration panel, for example info@w123456. Renaming the service does not affect the mailbox password.

Question: What should I do if I want web and email hosting at the same time?
Answer: Mail hosting is already part of the Webhosting service and paid variants of WebSite. You only get it if you do not want web hosting (or you have it with another provider), or along with the Free version of WebSite.

Question: I want to have the website as an alias, but separate emails. How can I achieve this?
Answer: At the moment only with a separate Webhosting, on which you will run both separate emails and a website.