In this article, you will learn:

• How to secure your customer account login
  • Using email notifications
  • Using OTP authentication
• How to log out of active admin panel sessions
• How to check login history
• Frequently asked questions

Logging into the customer administration panel is normally protected only by a password. To strengthen your security, you can add security via:

• login email notification
• one-time password (OTP)

If you have enabled email notifications about logging into the customer administration panel, you can include a login confirmation link in that email.

This feature is only available to customers who have a verified phone number listed on their account.

Follow these steps to activate this feature:

1. Log into the customer admin panel.
2. In the navigation bar, select My Account Customer.
3. In the left menu, click Account Security.
4. In the Account Settings section, set the desired frequency of login email notifications and Require login confirmation using a link in the notification email.
5. Click the Save Changes button.

You can send a login email notification:

• Always (On)
  • On every login
  • For the first time in an open browser
• On login from an unknown client (Important Only)
  • If the browser or IP address changed since the last login
  • If the browser or IP address aren’t recorded in login history
• Never (Off)

If you turn off the login notifications, you cannot use the confirmation link.

This security feature is described in detail in the article Administration – OTP Security Authentication.

If you suspect that an unauthorized person has logged into your account, you can log out all active users of the customer administration panel using:

• A link in the login email notification (check the Confirm Login Email Notification chapter). The email will come from the address no-reply@wedos.com and the link is https://login.wedos.com/logout-all/(specific_link_code).
• A button in the customer adminitration panel.

To access the button, follow these steps:

1. Log into the customer admin panel.
2. In the navigation bar, select My Account Customer.
3. In the left menu, click Account Security.
4. In the Log Out of All Sessions section, click Logout All.

To check when and from where someone logged into your customer account, follow these steps:

1. Log into the customer admin panel.
2. In the navigation bar, select My Account Customer.
3. In the left menu, click Login History.

In the table, you will get a quick overview of the status and origin of the login to the customer administration panel. You can get more details by clicking on the magnifying glass icon in the left part of the row.

Question: Can someone manipulate the services in my account without logging into my customer administration?
Answer: The services in your customer account can be manipulated by authorized users. Domain owners (according to the registry) can move their domains from another customer’s account to their own using the AUTH-ID.

Question: How can I protect my websites and other services from misuse?
Answer: First of all, secure your account properly according to this guide. Back up services regularly, including local, or even offline storage. You may also consider purchasing domain insurance.