Services – Change Billing Information

Changing billing information has no effect on the domain owner or service operator. To edit this information, follow the guides in Administration – Changing the service operator, and Domains – Contact management.

In this article, you will learn:

Billing information overview

Make sure to review billing information before you make any payments. You can only edit billing information for invoices that haven’t been paid yet. 

While changing billing information, keep the following in mind:

  • Make sure to change the information for each affected service. Domains and services with the same name (webhosting, WebSite, …) are still different services, which can have different billing information.
  • Changes made through e-mail links are only one-time and affect only the specified bill. To make permanent changes, change the billing information according to this guide.
  • Permanent changes to billing information cancel existing payment requests and immediately issue new ones with updated information and invoice number. To pay for your service, use the payment information from the newly issued bill.
  • Changes made in the Contacts directory do not carry into previously set contacts.

Billing information for a single service

Permanent changes to billing information cancel existing payment requests and immediately issue new ones with updated information and invoice number (variable symbol). 

To change the billing information for a single service, follow these steps:

  1. Log into your account on the admin panel.
  2. In the top menu, choose the category of the service you want to edit.
  3. Select the service you want to edit from the list.
  4. In the left menu, click Contact Details (Payer).
  5. Change the contact information in the form and hit Save.

Change the billing information for a:

Billing information form

If you use the Contacts directory to fill in information with a single click, keep in mind that changing the contact in the directory later has no effect on the previously filled in information.

If you have multiple services with the same name (such as a domain and webhosting), remember to edit billing information for each of those separately.

Billing information for multiple services

Permanent changes to billing information cancel existing payment requests and immediately issue new ones with updated information and invoice number (variable symbol).  

To change the billing information for multiple services of the same kind at once, follow these steps:

  1. Log into your account on the admin panel.
  2. In the top menu, choose the category of the service you want to edit.
  3. Using the boxes on the left, select the services you want to edit from the list.
  4. In the dropdown menu at the bottom, select change of customer data (billing data).
  5. Click perform.
Choosing multiple services for changing customer data

On the following screen, edit the desired contact details and hit Continue. Finally, check everything for typos or other errors and confirm by clicking Complete.

If you use the Contacts directory to fill in information with a single click, keep in mind that changing the contact in the directory later has no effect on the previously filled in information.

If you have multiple services with the same name (such as a domain and webhosting), remember to edit billing information for each of those separately.

Existing bills

If you need to change billing information for a single payment request (without affecting the permanent billing info), access the order detail by following these steps:

  1. Log into your account on the admin panel.
  2. In the top menu, click Billing.
  3. In the left menu, click Orders.
  4. Click the number of the order you want to edit.

You can only edit the information on a payment request that you haven’t paid yet (there is no invoice and tax document). Follow these steps:

  1. On the bottom of the order detail, under the Buyer table, click the Edit payment request link.
  2. Edit the desired contact information.
  3. If you need a new payment request with the updated information, check the send new payment request via e-mail box.
  4. Click Save changes.

This change only applies to the bill in question and doesn’t affect permanent billing information. Once the system registers a payment for this bill, you can no longer make any changes.

If you don’t have access to the admin panel, you can also change the information using a link in the payment request e-mail.

One-time payments

You cannot edit one-time payment billing information directly. Set the correct information for the service according to Billing information for a single service. Then contact us via the contact form and request a change. Include the bill number. The billing department typically answers within 1 working day.

Credit account billing information

To set up credit account billing information, follow these steps:

  1. Log into your account on the admin panel.
  2. In the top menu, click Billing.
  3. In the left menu, click Setting up billing information.
  4. Fill in the form and Save changes.

Once you put money into the credit account, you can no longer edit this information in the admin panel. Contact us via the contact form. List the updated information and request an update of the credit account billing information.

Frequently asked questions

Question: I have changed my information, but I got a payment request with old information. Why is that?
Answer: There are several possible reasons:
• You changed the information for a specific bill, not the service as a whole.
• You only changed one service of a given name (such as a domain), but not all of them (domain and webhosting of the same name).
• You changed the information in the Contacts directory, but not the actual service.
• The updated information wasn’t saved properly.
To resolve all of these, change the information using the guides in chapters Billing information for a single service, and Billing information for multiple services. Make sure to save after you’re done editing. If the Save button doesn’t react properly, try a different browser.

Question: How do I know if the change worked?
Answer: Refresh the page and see if the information displays correctly. If there are any existing payment requests, the system will immediately cancel them and issue new ones. Check the Orders list in the cádmin panel.

Question: The system says my tax numbers aren’t correct, but I’m sure they are. What’s going on?
Answer: This problem is usually caused by a failure to connect to an external tax number verification service. Wait about half an hour and try again. If the problem persists, contact us.

Question: Why am I getting so many invoices?
Answer: To get less invoices and simplify payments for services, consider starting a credit account.

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