Changing the Billing Information for Services

Billing information is provided on all documents related to payments for our services. We send all notifications regarding the expiration of services to the billing e-mail.

When changing your billing information, keep in mind:
• The billing information for services under the same name (such as domains and web hosting) may vary. Changes must therefore be made for each (type of) service separately.
• Changes made via links in e-mails are temporary and only apply to the one given document.
• Changes made to your customer contact directory will not be reflected in your service billing information.

Changing the Billing Information for a Service

To change the billing information, eg for a domain, proceed as follows (the procedure for other services is the same):

  1. Log in to your account in the customer administration (client.wedos.com)
  2. Select the ‘Domains (Web Hosting/VPS…)’ tab
  3. Click on the service name to see its details.
  4. In the left column, click on the ‘Contact Information (Customer)‘ link

A form will appear where you can edit the billing information for that service. You can use the contact directory to speed up editing.

If invoices are active for the service (with the exception of invoices for surcharge services), the system will regenerate them with the current data and send them to the e-mail address of the new contact.

Remember that you set up billing information for each service separately, even for services with the same name, such as domains and web hosting. Even bulk changes to billing information can only be made for services of the same type.

If you use the contact directory to fill in your billing information, remember that changing the contact in the contact directory does not affect previously filled in billing information!

Bulk Billing Information Changes

To bulk change service billing information, follow these steps:

  1. In the list of services (domains, web hosting, etc.), check the services for which you want to make changes. If you want to make the change for all services, just check the all box in the next step.
  2. Under the list of services, select ‘change customer information (billing data)‘ from the drop-down list and click on Perform.
  3. Next, check the list of selected services and fill-in any new data; you can also use the contact directory. Then click on Continue.
  4. Finally, check everything again, or return to the previous step. If everything is correct, click on Complete.

If invoices are active for the services (with the exception of invoices for surcharge services), the system will regenerate them with the current data and send them to the e-mail address of the new contact.

If you use the contact directory to fill in your billing information, remember that changing the contact in the contact directory does not affect previously filled in billing information!

Changing Your Information on Documents That Have Already Been Issued

If you need to change the data once on an existing document (request for payment), proceed as follows:

  1. Log into the customer administration.
  2. Click on the Billing Overview in the ‘detail’ of the particular service in the left menu
  3. Open the detail of the specific order
  4. Click the ‘Edit Customer’ link at the bottom left of the Customer table
  5. Edit the information in the form on the new page.
  6. If you choose the re-send payment request option a new request for payment will be sent to your email address.
  7. Click on the Save Changes button.

This adjustment does not permanently change your service’s billing information. If you want to change the data for all future invoices, change the billing data of the selected service, or in bulk for entire service groups.

You can only make changes to billing information for orders that have not yet been paid. You cannot make any changes to the issued documents for paid orders.

If you do not have immediate access to the customer administration, you can follow these steps:

  1. Open the payment request email.
  2. Click the link to change your billing information.
  3. Edit and save the information.

The changes will be reflected in all documents that relate only to this specific call for payment. The billing information of the service in the system does not change.

You can edit the billing information at any time before paying for the order. After its payment, changes are no longer possible.

Changes for Surcharge Service Invoices

You cannot change the billing information directly for surcharge invoices (when ordering a surcharge service). The system always sets the data on the surcharge invoice according to the invoicing data of the basic service for which you have ordered the surcharge service.

If you want to issue a surcharge invoice with different billing information, first edit the billing information of the basic service (e.g. web hosting), and then contact us. We will issue the document again.

Changing the Billing Information of the Credit Account

If you use a credit account to pay for orders, the billing information set up directly for it takes precedence.

Once the first action (deposit) appears in your credit account, you can no longer change your billing information. If you need to correct any of the data, follow these steps:

  1. Log into your WEDOS customer account. This will authorise your request, and we will be able to process it faster.
  2. Contact us using the contact form.
  3. Enter the information you wish to change.

For more information, see Credit Account – Billing Information.

FAQs

Question: I changed the data in the directory, but the old information is still present on documents. Why is this?
Answer: You only store data in the directory to fill in new forms quickly. Previously completed forms are not updated according to changes in the directory. Change billing information directly for individual services or groups of services.

Question: I changed the information for domain.tld, but the invoice came with the old information. Why?
Answer: You only changed the information for the domain (or other services with this name). It must be changed for web hosting (or other services).

Question: Do you have to send me so many different billing documents?
Answer: If you wish to receive fewer invoices, consider setting up a credit account. In addition to reducing the number of documents, you can also use it to automatically extend services.

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