All services are paid in advance – so after ordering of a new service or its renewal there will be a payment request issued and after payment, the service will be established or renewed.
There can be additional invoices issued, requesting payment, in some situations:
- After activation of additional services cost or service upgrade the following day, the additional invoice request for payment is issued for the difference in fee for the service, by the end of the current subscription period
- After a one-time operations based on the customer order (It is the technician´s time for restoration from a backup, etc.)
Also, it is now possible to use the credit account, for additional payment. How does it work:
- If the credit account have enough credit, there will not be issued an additional invoice request for payment. but the amount is deducted from the credit account – transaction appears on the monthly billing invoice
- If the customer does not have an activated credit account or there is insufficient credit then, there will be an invoice issued requesting additional payment with a maturity of 7 days.
If you would like to pay an invoice for additional payment request from the credit account, add the necessary credit and contact us – we will cancel the invoice and the amount will be deducted from the credit account.
In the case of one-off operations, it is possible to arrange the method of payment with our staff.