All services are paid for in advance – ie after ordering a new service or its extension, a request for payment is issued and after its successful payment, the service is established or extended.

In some situations, there can be additional invoices issued requesting payment:

• After the activation of surcharge services or service upgrades – a surcharge invoice is issued the following day for the remainder of the new service fee until the end of the currently prepaid period
• After performing one-time actions based on the customer’s order (recovery from backup, technician’s work, etc.)

It is now possible to pay surcharges from an advance account. It works in the following way:

• If the credit account have enough credit, no additional invoice requesting payment will be issued. Instead, the amount is deducted from the credit account – the transaction appears on the monthly billing invoice.
• If the customer does not have an activated credit account or it contains insufficient credit, then a surcharge invoice is issued with a maturity of 7 days.

If you wish to pay the surcharge invoice additionally from the credit account, add the necessary credit and contact us – we will cancel the invoice and deduct the amount from the credit account.

In the case of one-time actions, it is possible to arrange the method of payment with our staff.