To access the list of orders, you need to log in to the customer administration (client.wedos.com), access the Billing tab and click on the Orders link.
The list of orders records all orders of new services as well as their extensions, deposits to the credit account and additional invoices.
This list does not record hosting services, but rather requests for payments for these services. So if for example, you have a service with us, you will see a list of individual requests for payment of the set-up fee and all other renewal fees. The order in invoicing therefore corresponds to one advance invoice issued by us.
Basic information can be found in the list of orders:
After clicking on the icon next to a specific order, you will be able to access the details of the relevant order:
One or more accounting documents may be issued for orders:
- payment request (deposit invoice)
- tax documents – proof of receipt of payment to our account or of any other payment method (online payment), serves as a confirmation and for VAT billing
- invoices – issued after the set up of the services or delivery of ordered products
By clicking on the document number, the document will be displayed for printing.
It is not possible to make any changes in orders in the customer adminstration. If you need to change anything in an order or need to do something else with it, you have to contact us.