In this article, you will find procedures for editing billing documents of unpaid payment requests and invoices. Once paid, you cannot make or request changes to issued documents.

To change billing information, follow the guide Services – Billing Information.

In this article, you will learn:

• How to change billion information for a specific request
• How to change the billing information of a surcharge invoice
• Frequently asked questions

If you need to change the data of one specific payment request, so that the change does not affect the payment data (variable symbol) and permanent billing information, follow these steps:

1. Log into the customer administration panel.
2. In the navigation bar, select Billing.
3. In the left menu, click Orders.
4. Choose the order of an unpaid service, which you want to edit.

5. Below the order details on the Order Detail page, click the Edit Payment Request link.

In the window that opens by clicking on the link, set the new billing information, check the approvals and save the changes.

If you don’t have access to the customer administration panel, you can proceed as follows:

1. Open the payment request email.
2. Click the link to change your billing information.
3. Edit and save the information.

The changes will be reflected in all documents related to this specific payment request. The service’s permanent billing information in the system will not change.

You can make edits at any time before paying for the order. After payment, changes are no longer possible.

For additional invoices (when ordering an add-on service), you cannot change the billing information directly. The system always sets the information on the surcharge invoice according to the billing information of the basic service for which you order the add-on.

If you want to issue a surcharge invoice with other information, first edit the billing information of the main service (e.g. Webhosting) according to the Services – Billing Information guide, and then contact us. We will issue the document again for you.

Question: What if I don’t see the billing iformation edit link?
Answer: If you do not see the link, it may be a paid order, or the system is blocking the change for another reason. Change the billing information according to the instructions of the Services – Billing Information.

Question: What if I don’t see my order in the list?
Answer: If the service works, it is either in another customer account or with another provider. Contact the creator or administrator of the service and ask them to update the information or hand the service over to you. If the service is not functional even in another account, it is probably deleted.