This article deals with the invoicing side of the credit account. You can find basic information in the article Billing – Credit Account.

In this article you will learn:

• How to list movements on the credit account
• How to perform invoicing
• How to change billing information
• Frequently asked questions

You can get an overview of movements on the credit account in the customer administration panel by following these steps:

1. Log into the customer administration panel.
2. In the navigation bar, select Billing.
3. In the left menu, click Account Movements.

For each item you will find:

• Payment flag – special flags of payments that are:
  • blocked (B): the system has reserved the amount for payment of an order, the ordered service is waiting for creation.
  • uninvoiced (N): the system has used the amount to pay for the order, but has not yet invoiced it.
• Type – payment or deposit.
• Service – the type of service that was paid for.
• Amount – amount of deposit (positive number) or payment (negative number).
• Description – description of the paid service or notes on the deposit.
• Order Nr. – corresponds to the order in the invoicing system and the credit invoice numbers.

The balance on the advance account and the amounts are shown without VAT.

Each invoice contains the invoiced services and a deduction of the appropriate amount of credit so that the total amount of the invoice is 0. This is performed automatically by the system in the first half of each calendar month. The final invoice is sent to the invoicing email of the credit account.

The system bills only successfully created services.

You can also perform invoicing manually by following these steps:

1. Log into the customer administration panel.
2. In the navigation bar, select Billing.
3. In the left menu, click Invoicing.
4. Click the Perform Invoicing button.

You cannot currently change billing data in the customer administration panel. Log in and contact us via the form. Include the new billing information you want to set up in your request.

Requests are usually processed by the invoicing department within 1 working day.

Question: Why can’t I add a newly created service to my invoice? The amount has already been deducted successfully.
Answer: The amount is only blocked (the service has the B flag in the list of movements). Wait for the service to be set up, then you can create an invoice.