Billing – Payments from the Credit Account

  Billing

This article addresses the procedures for paying for services from the credit account. You can find basic information about the credit account in the article Billing – Credit Account.

In this article, you will learn:

Credit Account Payments

If you have sufficient balance on your credit account, you can use it to pay any order or invoice issued by WEDOS. These include:

You currently cannot pay for WEDOS OnLine services from your credit account.

New Order Payments

If you have sufficient credit account balance, you can opt to pay for an order from the credit account in the last step (Finalize).

Zaškrtněte možnost uhradit tuto objednávku (cena objednávky) ze zálohového účtu a pak klikněte na tlačítko Dokončit objednávku.

WEDOS New order payment from the credit account
New order payment from the credit account

Invoice Payments

If you have sufficient credit account balance, you can pay existing invoices via their detail in the customer administration panel. You can access the panel either using the link in the payment request email, or in the customer administration panel by following these steps:

  1. Log into the customer administration panel.
  2. In the navigation bar, select Billing.
  3. In the left menu, click Orders.
  4. Celect the order you want to pay.
  5. In the order detail, click the Pay from Credit Account link.
WEDOS Invoice payment from the credit account
Invoice payment from the credit account

Automatic Payment Setup

You can set up automatic service renewal using the credit account. To set it up, follow the guide Administration – Service Behavior Upon Expiration.

If your credit account balance isn’t high enough to automatically renew the service 10 days before it expires, the system will send you a notification. It then tries to automatically renew the service every day until the expiration date.

After the service expires, the system does not attempt to renew it automatically. If you want to renew the service, create a new period manually and pay the payment request in the usual way or from the (charged) credit account. In this case, follow the instructions in the chapter Invoice Payments.

An automatic payment cannot be refunded. If you do not want to renew the service automatically, disable the automatic service renewal, renew the service manually, or terminate it.

Common Issues

Common problems with credit account payments include:

Automatic Payment Failed

Issue: A service payment was not deducted from the credit account.

Cause: The causes of this issue can be different: the most common ones are service settings (the service must be set to renew automatically) and low credit account balance account (the system notifies you about payment failure by email).

Solution: Renew the service manually and pay the payment request in the usual way or from the (charged) credit account. In the latter case, follow the instructions in the chapter Invoice Payments.

To prevent this from happening again, check your auto-renew settings (including folders if you use them) and make sure you have enough credit.

Cancel Automatic Payment

Issue: An automatic payment happened that we didn’t want to make, how can we cancel it?

Solution: Automatic payment cannot be canceled or refunded. If you accidentally renewed a service, terminate it. If it was a hosting service, you can request us to transfer the remaining funds to another hosting, if you have one. Payment for domains cannot be refunded in any way. In other cases, contact us via the form. Problems are usually handled by the invoicing department within 1 working day.

FAQ

Question: What amount will you deduct from my credit when paying for the service? With or without VAT?
Answer: You pay VAT when topping up your credit, so the system deducts credit amounts corresponding to the prices without VAT.

Děkujeme za zpětnou vazbu!